FAQs | KittyCaps
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Frequently Asked Questions
Orders are processed within 2–5 business days. After that, estimated delivery times vary by region:
- Australia & New Zealand: 10–20 business days
- United States & Canada: 15–30 business days
- United Kingdom & Europe: 15–30 business days
- Asia: 10–25 business days
- Rest of World: 20–40 business days
These are estimates and actual delivery may vary depending on customs processing and local postal services. You'll receive tracking information via email once your order has been dispatched.
Yes! We ship internationally to most countries worldwide, including Australia, the United States, the United Kingdom, Canada, New Zealand, Europe, and Asia. Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. We offer free shipping on orders over a specified minimum value, where advertised.
If your country isn't available at checkout, please contact us at support@kittycaps.shop and we'll do our best to accommodate your order.
Our hats are made from 100% knitted polyester. The material is soft, lightweight, and designed to be comfortable for your cat to wear. Each hat is handmade, so you may notice slight variations in texture and appearance between hats — that's what makes each one unique!
Our hats are one size fits most. The crown measures approximately 60–80mm in diameter, with adjustable chin ties to help you get a secure but comfortable fit.
Every cat is unique though, so if you're unsure, we recommend measuring your cat's head before ordering. Not sure how? Get in touch and we'll help you out.
Every cat is unique! We recommend introducing the hat gradually — let your cat sniff and explore it first, then try short sessions with treats as positive reinforcement. Many cats love the attention and extra warmth, while others may take more time to adjust.
Our products are designed for supervised use only. Always supervise your pet when they're wearing any accessory, including KittyCaps products. Remove the item immediately if your pet shows signs of distress, discomfort, or attempts to chew or swallow any part of the product.
Ensure proper fit — too tight may cause discomfort, too loose may pose an entanglement risk. Small parts such as elastic bands or decorative elements may present a choking hazard if detached. Discontinue use immediately if any part of the product becomes damaged or detached.
We offer a refund or free replacement if your item arrives damaged, defective, significantly not as described, or is lost in transit and hasn't arrived within 45 days of your order date.
Change-of-mind purchases and incorrect sizing chosen by the customer are not covered. For damaged or defective items, we may ask you to keep the item and we'll issue a full refund or send a free replacement.
Contact us at support@kittycaps.shop within 30 days of delivery with your order number and clear photos of the issue, and we'll sort it out.
If your order hasn't arrived within 45 days of your order date, please contact us at support@kittycaps.shop. We'll investigate the shipment with our logistics partners. If your order is confirmed lost, we'll offer you the choice of a full refund or a free replacement.
Yes, we donate 5% of our profits to local cat shelters and rescue organisations. We partner with shelters to provide food, medical care, and supplies for cats waiting for their forever homes. When you buy a hat, you're helping a cat in need!